Refunds
The refund policy for a new purchase is covered by a 30-day money-back guarantee where we refund your money if you are dissatisfied with our work. In the case where a client is not completely satisfied with our services, we can provide a refund, which takes 3-5 working days where we process in the client’s account either by credits or direct deposit through the bank account.
Non-Delivery Of The Product: Due to some mailing issues with your e-mail provider or your own mail server you might not receive the delivery e-mail from us. In this case, we recommend contacting us for assistance. Claims for non-delivery must be submitted to our Billing Department in writing within 30 days from the delivery date of services, otherwise, the product will be considered received and downloaded.
Although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Technical Support Team’s approval. We keep the right to rectify the error or defect within 72 hours. If any deficiency is approved and we fail to correct it within 72 hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at the customer’s choice, replacement of the product of the same or around the same value can be offered. Please be advised that temporary access to your server can be requested by our technicians in order to identify and fix the possible issues with our Products. Failure to provide such access in a timely manner may result in a delayed resolution of the issue. Refusal to provide access to your sever will result in your inability to qualify for a refund.
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contact@electrosolutiontech.com
Address
611 W Post St, Postville, IA 52162, USA